Dignity Offers Free Virtual Visits for COVID-19 Symptoms

On March 19, Dignity Health announced the launch of a free virtual urgent care service, Virtual Care Anywhere, for anyone in Santa Cruz County experiencing mild to moderate symptoms of the new coronavirus.

Here is the announcement:

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As doctors’ offices and hospitals across the country experience an increase in the number of patients with COVID-19 symptoms, virtual health care visits can help providers meet demand while reducing potential transmission of the coronavirus.

The service is a safe and convenient way for people to speak with a medical professional for advice on COVID-19 without needing to visit a physical care location.

To use the service, visit www.dignityhealth.org/virtualcareanywhere, download the Virtual Care Anywhere app in the Apple App Store or Google Play Store, or call 855-356-8053 and use the coupon code COVID19. The service has a fee of $35 per visit, and the fee will be waived for any patient who thinks they may have COVID-19 symptoms.

Upon request, a virtual care provider will contact the patient, typically within 15-30 minutes, though high demand may result in longer wait times. The service does not accept appointments.

“Virtual urgent care visits are one way we will help patients with COVID-19 symptoms assess their options for treatment or testing,” said Dr. Todd Strumwasser, president of Dignity Health’s Northern California Division. “Virtual visits allow for timely care delivery without putting other patients or our clinicians at risk for contracting the virus. And while it’s not intended to replace in-person care visits, it will help reduce patient volumes at care sites so we can serve those who need care the most.”

Health care experts recommend virtual urgent care for patients with less severe symptoms of COVID-19 such as low-grade fever, a cough, or shortness of breath. People with mild symptoms who are evaluated virtually by a medical professional can avoid interacting with others and ensure they receive the appropriate level of care in the right setting.

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Anyone experiencing severe symptoms of a respiratory illness, such as a high fever or difficulty breathing, should call 911 or visit a nearby care site. Dignity Health encourages people to call their medical facility in advance to notify the care team of any COVID-19 symptoms before visiting in person.