Integrity Automotive

Quality and Dependability Means Getting it Right the First Time!

By Noel Smith

For 25 years, Integrity Automotive on Whispering Pines Drive has provided full service automotive maintenance and repair for both foreign and domestic vehicles. Full service means everything from Certified Smog Checks, to Factory Warrentied Inspections and Service, to trouble shooting repairs and replacement for all electronic and mechanical systems. The technicians at Integrity have many years of experience and all are ASE certified which means they have passed the exams given by the National Institute for Automotive Service Excellence. Integrity Automotive is also an AAA certified repair facility and the Quick Lube location for Scotts Valley.

Integrity Automotive works hard to earn its client’s trust. “Get it right the first time,” said owner Preet Grewal, “Even if it means spending the extra time it takes to achieve that. Treating customers the way you want to be treated shows they can depend on always getting our best.”

Integrity technicians take the time to explain to the customer the service they are performing. Grewal said, “”When a service is recommended, we make sure the customer understands what will be done and the reason for it. When we do a task, we make sure that it is performed completely and with precision so that return visits are eliminated.”

If during routine maintenance or during a repair a mechanical problem is discovered, the customer will be told about the needed repair and how serious it may be. This helps customers make informed decisions about the care of their vehicles. Grewal says, “Whether the customer is spending a dollar, or a thousand dollars, they need to know why so they know they are getting what they paid for and will feel safe and satisfied with the result.”

The technicians at Integrity Automotive are not just competent, they are also respectful of the cars they are working on. Technicians make sure that they work with gloves and that there are covers on the seats and floorboards so that the car and its interior are as clean as when they started.

What People Are Saying

A woman customer came into Integrity Automotive and learned she needed a light bulb replaced. The technician replaced the bulb and the customer was not charged for the service. She has been a loyal customer ever since. “I’ve been coming to Integrity Automotive for the last 4 years and I find their service absolutely wonderful. They take the time to tell you what’s going on and they do their best to make it as affordable as they possibly can. The work is always good; that’s the most important thing.”

Another customer wrote, “Please accept our sincere thanks for the incredible customer service you and your crew provided us. The dedication your team displayed while trying to trouble shoot the problem with my 2001 Cross Country Volvo was impressive. While waiting for my vehicle, you were very kind to loan us the courtesy vehicle so that we were not inconvenienced in any way. In a world where “customer service” seems more like customer ‘service-less,’ you provide a long forgotten dedication and commitment to your clients. Thank you for your outstanding service to our community.”

Another customer described that the clutch on his vehicle went out and they had to be towed. It was going to cost up to $1300 due to the cost of parts and the extensive labor anticipated. It was just before Christmas and the family has three children. When the call came from Integrity Automotive a couple of days later, “We heard ‘Merry Christmas. It was only $196.’ The mechanic had taken a few extra minutes to inspect the car and had noticed that the transmission hose was cracked and that was the problem!… we were given a truly wonderful Christmas gift; the gift of honesty and “Integrity.”

With satisfied customers like this, it is not surprising that Integrity Automotive’s clients come to Scotts Valley from throughout Santa Cruz County including Aptos and Watsonville because of the quality of service. Integrity Automotive has and will continue to work hard to deserve their reputation for dependable, honest service.

•••

Integrity Automotive Extras: Customer 25-mile free towing. Onsite Hertz rental cars. Factory Warrentied 30, 60, and 90 thousand mile service. Smog Check and Certification.

Integrity Automotive, 107-A Whispering Pines Drive, Suite A, Scotts Valley, CA 95066. 831-439-9631. Hours of Operation 8 a.m. – 5 p.m. M-F. Closed Sat & Sun