Scotts Valley Integrity Automotive Service

Where Excellence is a Requirement

By Maggie Caldwell

A sign in the lobby of Scotts Valley’s Integrity Automotive Service reads: “Excellence is not an option, it’s a requirement.” That’s the essence of the core values at Integrity Auto – excellent quality as well as top-of-the-line customer service. “Integrity values include a high quality of work,” explains owner Preet Grewal. “I’d rather take an extra couple of hours or an extra day or two to make sure the work is done right.” Along with the highest standards of quality, customer service is also key. “Customer service is another core value. Good old ‘going back in time’ customer service,” he says. Manager Nathan McMillian agrees, adding, “We treat your car just like we’d treat our own mothers’ cars. We always think about what we can we do to make this a little nicer experience for you.”

Scotts Valley Integrity Automotive is a full-service automotive repair shop. “We do everything except body work,” says Nathan. “Transmissions, brakes, timing belts, water pumps – we do it all.” Their complete list of services also includes air conditioning, auto electric, computerized alignment, and exhaust work as well as machine shop service. “We recently added new lifts and scanners, all state of the art equipment,” Preet pointed out. “Now we can work on any make and model vehicle.”

“We also offer Quick Lube; we’re actually the only quick lube station in Scotts Valley and San Lorenzo Valley,” he continues. Integrity actively encourages routine vehicle maintenance and corrective repairs; there’s even a chart prominently displayed on a wall illustrating the recommended preventative maintenance services – filter and fluid checks – to be done at various intervals. Adding to the high level of excellence you find at Integrity Auto, their nine employees include 5 ASE certified mechanics.

Star Certified Smog Check

If you’ve been directed to have your smog check performed at a STAR-certified facility, look no farther than Integrity Automotive. They’re a STAR-certified station, conforming to the highest-level standards set by the Bureau of Automotive Repairs (BAR), who consistently monitors those standards. New laws going into effect require smog checks of hybrid as well as diesel vehicles, and Integrity Automotive can take care of those, too.

AAA Approved Auto Repair

Scotts Valley Integrity Automotive is also a AAA Approved Auto Repair (AAR) facility, the only one in Scotts Valley. That meant they’ve been screened for reliability, honesty, fair pricing, and staff training. “That’s the great thing about AAA,” Nathan said. “It’s a vigorous thing to be approved. They come in and monitor our records and make sure our work is done to their high quality standards.” There’s another big benefit, though. He goes on to point out “AAA members show their card and get 10% off their services up to $100.” Plus, AAR facilities also guarantee the repairs they perform. “99% of the work we do doesn’t come back,” says Preet. “But we’re not perfect, there’s that 1%. AAA members get free towing back to us within 30 miles.” Nathan points out that, should a repair need to be re-done, the warranty is honored at other AAR facilities across the country.

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Integrity Automotive Service & Quick Lube is open Monday – Friday from 7AM -5PM and on Saturdays from 8AM – 4PM located off Mt. Herman road at 107-A Whispering Pines Dr. Scotts Valley, CA 95066. Call 831-439-9631 or email contact@integritycarservice.com. Visit online at http://integritycarservice.com for more information.

 

Photo: From Left: Owner Preet Grewal, Manager Nathan McMillian, and Manager John Guadamoz