Two employees at Bay Federal Credit Union received the coveted Service Excellence Award as the credit union recognized the top performing employees of 2023.
The honorees are: Trisha Bennett, assistant vice president enterprise applications and Project Management Office, and Rachael Campos, Member Service Center assistant manager.
Trisha Bennett
Bennett is known for her positive, proactive, and collaborative attitude. She actively seeks solutions to work through challenges, keeps our member’s experience in mind, facilitates a fun and engaging environment, and creates new ways to experience team building and service to our community.
Rachael Campos
Campos consistently goes above and beyond to help members and fellow employees, while always remaining friendly, engaging, and helpful under all circumstances. While stepping into a new role this last year, she provided thoughtful leadership, collaboration, and accountability while solving complex issues.
Another 32 employees received awards, such as the Wind Beneath our Wings award, which celebrates collaboration between back-office departments and frontline branch staff; the Community Champions Award, which honors employees who go above and beyond when volunteering in the community; and the Pacific Spirit Award, for employees who represent Bay Federal’s values and demonstrate dedication, initiative, and a positive outlook.
Awards also went to employees who made significant contributions by proposing efficiencies (BayIDEAS Awards), regularly collaborating with others (Collaborator Club Award), and making positive impacts within their first year (Rookie Awards).
Bay Federal also continued its tradition of honoring branch employees for outstanding member service with its Member Experience Champions Award, Member Hero Awards, Sales Super Star Awards, Service Supervisor Award, Service Manager Award, and Branch Manager Award.
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The Winners
Member Experience Champions Award: Aptos Branch
Member Hero Award — Member Service Representative: Joseph Brito, Capitola
Member Hero Award — Member Service Center Representative: Abra Larr
Sales Super Star Award — Financial Services Officer: Drew Thompson, Capitola
Sales Super Star Award — Home Loan Consultant: Camac Serna
Financial Advisor Award: Sam Solgan
Service Supervisor Award: Sam Hammerness, Capitola
Service Manager Award: Denise Gomez, Capitola
AVP/Branch Manager Award: Nicole Beaver, Capitola
Collaborator Club Award: Ryan Borella, MSS, Capitola
Rookie Awards: Omar Garibay, Facilities • Victor Verdugo, River Street • Lauren Walker, Marketing
BayIdeas Awards: Wimala Brown, FSO, Capitola • Michelle Asistin, Senior Loan Services Specialist
Pacific Spirit Awards: Alex Shehab, Branch Sales & Service Trainer • Ana Montejano, Senior MSC Support Specialist • Anna Ladas, Digital Systems Leader • Claudina Chavez, Senior MSC Support Specialist • Crystal Espinoza, FSO, Aptos • Hale Brewer, Deposit Production Specialist • Jennifer Price, Senior Accountant • Joey Miranda, Compensation & Benefits Assistant Manager • Karen Salazar, Digital Lending Officer • Kaylee Raymond, FSO, Capitola • Melissa Fitzpatrick, Digital Experience & Website Management • Paul Henry, Senior Deposit Production Specialist
Wind Beneath Our Wings Awards: Sean Carter, Mortgage Operations Manager • Scott Nguyen, AVP Loan Servicing & Collections • Jessika Wilson, AVP Human Resources
Community Champion Awards: Jess Rodriguez, DMV Titling Specialist • Brenda Espana, Member Relationship Specialist, Watsonville • Michelle Asistin, Senior Loan Services Specialist