Bay Federal Credit Union honored a record 29 top-performing employees and recognized Mindy Cinelli, education & development manager, with the Service Excellence Award for 2019.
The Service Excellence Award goes to team members who consistently provide exceptional member service, live Bay Federal’s values of people helping people, and exemplify its mission of making a real difference in the financial lives of its members. Cinelli was nominated by her peers and was selected by a group of past winners.
Cinelli also leads the credit union’s award-winning employee volunteer program in which employees donated and raised over $85,000 to local organizations.
Carrie Birkhofer, left, Bay Federal Credit Union president and CEO, with Mindy Cinelli, winner of the 2019 Service Excellence Award, the credit union’s most prestigious award for employees.
“Mindy’s commitment to Bay Federal’s values is an inspiration to all of our employees,” said Carrie Birkhofer, Bay Federal’s president and CEO. “She truly cares about the work she does, builds relationships with the employees she educates and inspires, and is a shining example of our commitment to our community.”
The credit union added new award categories to reflect the “One and Done” philosophy, the strategy of “Engagement, Empowerment, and Experience,” and a category for employees who have made a lasting impact in their first year of employment.
Sales and Service awards include new categories such as a “Member Hero “and “Member Experience Champion Award” to highlight employees who go above and beyond to serve the credit union membership.
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Winners
- Service Excellence – Mindy Cinelli, Education & Development Manager
- Sales and Service, Member Hero – Mauricio Samano, Member Relationship Specialist, Watsonville Branch
- Sales and Service, Member Hero – Melanie Otts, Member Support Specialist, Member Service Center
- Sales and Service, Sales Super Star – Adrian Vargas, Financial Service Officer, Capitola Branch
- Sales and Service, Sales Super Star – Elsa Limas, Financial Service Officer, Santa Cruz Branch
- Sales and Service, Sales Super Star – Patrick Beaver, Home Loan Consultant
- Sales and Service, Service Manager – Kevin Fischer, Scotts Valley Branch
- Sales and Service, Branch Manager – Janice Bunao, Freedom Branch
- Sales and Service, Member Experience Champions – Aptos Branch Staff
- Rookie of the Year – Michelle Hicks, Facilities Representative
- Rookie of the Year – Camac Serna, Home Loan Consultant
- One and Done Service Award – Nick Babcock, Deposit Servicing & Support Specialist
- One and Done Service Award – Raelene Rodriguez, Member Services Specialist, Santa Cruz Branch
- 3E (Engagement, Empowerment and Experience) Ambassadors:
- Josie Daly, Consumer Lending Specialist
- Paul Henry, Deposit Production Specialist
- Katie Saffaie, Process Architect
- Micah Arnold, Facilities Project Coordinator
- Joey Miranda, Human Resources Administrator
- Tori Bohnett, Digital Marketing Specialist
- Gerry Mendoza, Member Service Center Lead Specialist
- Jennifer Vazquez, Risk Management Analyst
- Jack Baldwin, Senior Software Engineer
- Alex Shehab, Education & Development Specialist
- BayIdea Award – Micky Brown, Card Services Specialist
- BayIdea Award – Keri Boxer-Sosbee, Loan Services Specialist
- Community Champion Awards:
- Angela Harden, Facilities Supervisor
- Carla Ramirez, Member Services Specialist, Freedom Branch
- Dawn Wingert, Enterprise Program Manager
