Contact: Robin Gysin, Consumer Affairs Coordinator, Santa Cruz District Attorney’s Office: (831) 454-2050
Santa Cruz residents have reported receiving misleading letters from Motor Vehicle Services. The letters appear to be official looking, appearing to be from a government office with prominent and eye-catching statements such as:
- Request For Immediate Action – Time Sensitive Material Enclosed
- Warning: Final Attempt To Notify
- Please Respond Within 5 days
- Product Warranty & Expiration Notice
The company located in O’Fallon, Illinois has apparently obtained payment records from auto companies and notify car owners that they will provide extended warranty coverage as the manufacturers’ factory warranty has expired. Callers to the District Attorney’s Consumer Affairs office have been surprised that the mailers contain information as to their car payment amounts as well as their payment history.
Consumers should be aware that Motor Vehicle Services offers very expensive extended warranty coverage ranging from $800 to $3500. There are many limitations to the coverage. Car owners looking for an extended service contract should check with their lenders or dealers and be sure to compare prices and coverage.
Please contact the District Attorney’s Consumer Affairs Office at 454-2050 with any questions or complaints.